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FAQs

Frequently Asked Questions


It is never too early to make a start. In an ideal world we would recommend you search for a specialist international mover two to three months in advance, to allow yourself sufficient time to obtain competitive quotations, finalise your move, shipping and storage requirements and make all the necessary arrangements.

Simply contact us for an estimate. Our home survey is free of charge and without any obligation.

One of our fully trained and experienced sales consultants will visit you to discuss when you wish to move, what you are taking with you and what you may need to store. He or she will advise on what may or may not be practical to transport, assess any special packing requirements and identify any other requirements such as parking permits, hoists or lifting equipment necessary for the safe removal of your goods.

During the visit our consultant will need to view and inventory items for removal so please try to have a clear picture in your mind of those possessions you wish to move. This includes any essentials you may wish to send or forward by air and any items you may wish to leave behind or store. He or she will also need to ascertain as much information as possible about delivery conditions at your new home.

Alternatively, if time is of the essence and you know what you are taking, please complete our detailed room-by-room self-assessment or provide dimensions of the items for removal at the bottom of the form. You will also need to advise us of any problems with parking or access at your home here or overseas.

No two moves are alike and our quotation will be tailored to your specific requirements. We will include in our quotation pack your personalised ‘Move-Plan’, formulated from the information gathered during your home survey.

• On site export packing by our skilled professionals

• Removal to port or airport of departure

• Export customs formalities

• UK and destination port charges

• Shipment to arrival destination port or airport

• Destination customs and quarantine clearance

• Delivery to residence of normal access up to 1st floor level

• Full unpacking of furniture and removal of unwanted packing materials

The quotation excludes storage at origin or destination, import duties, taxes or any other sums due to government departments; for example, Goods and Services Tax where applicable, quarantine examination or steam cleaning fees, if ordered at your destination by the Authorities.

Removal costs are exempt from VAT if the ultimate destination is outside the EU. VAT applies at the current UK rate if you are relocating within the EU.

The moving date can be governed by a number of factors; typically, completion of a home sale, the commencement of a new job, the end of rental lease, etc. Please give us as much notice as possible and, if practical, try to avoid moving during the summer recess or on a Friday – everyone’s favourite!

We will require a deposit with your confirmation of booking (please see our quotation for details). The balance is payable upon receipt of our invoice, following packing. We accept payment by banker’s draft, credit or debit card. Please note that payment by cheque will require bank clearance prior to shipment. All business is undertaken subject to British Association of Removers contract terms and conditions.

Eurogroup covers the entire UK via our nationwide Agents. We can also arrange packing and collection from anywhere in Europe and shipment to almost anywhere in the world.

There are a number of considerations when selecting the most appropriate service for moving your effects. The overall quantity of goods, urgency of delivery, insurance considerations, route and budget all play a part in choosing the service that is right for you. As one of the largest overseas movers in Europe, Eurogroup obtains preferential rates and service from shipping lines and airlines to virtually any destination. We utilise our buying power carefully to negotiate the best possible rates and service for our customers and monitor all shipments from door-to-door.

This information is not definitive and is intended as a guide only.

There are various container services to choose between:

EXCLUSIVE CONTAINER (FCL) – If you are shipping sufficient quantities we will recommend a container for your exclusive use. This is the ideal solution as the container will be loaded and sealed at your home and in your presence, delivered directly to the port of departure and shipped on board the first available vessel. Often the container can be delivered direct from the destination terminal to your new home, subject to local customs and quarantine formalities, thereby avoiding any unnecessary handling throughout the journey. This method is also known as an FCL (Full Container Load). Transit by exclusive container varies typically from 2 to 4 weeks to North America, to 5 to 7 weeks to Australasia.

This method can also apply if you are shipping a motor vehicle with your household goods where the combined volume amounts to a full container load. Using specialist equipment the car will be loaded and over-cased with your household goods.

GROUPAGE CONTAINER – The alternative to the exclusive container is the groupage container, whereby your belongings share container space with other Eurogroup consignments bound for the same destination, as soon as sufficient volumes are available. Groupage is a cost-effective solution for smaller shipments as you pay only for the container space utilised. As one of the largest groupage container operators in the UK, we are able to guarantee frequent sailings on all major routes worldwide. Transit by groupage container varies typically from 8 to 12 weeks.

LESS THAN CONTAINER (LCL) – Consignments destined for countries not served by regular groupage container services are export packed in sturdy outer plywood cases (lift vans) and delivered to the container terminal for containerisation by the shipping line. This method is known as LCL (less than container load). As bookings can be made for a specific sailing transit, times are similar to those by exclusive container.

AIR FREIGHT – Airfreight has the obvious advantage of speed and is recommended for items that need to be there without delay such as wedding gifts, computers, business clothing and tools of trade. Airfreight can be cost-effective, even for larger consignments, particularly those to inland destinations many miles from a container port. Consignments are export packed, secured and transported in the cargo hold of passenger or freight aircraft. Transit time by air is typically between 7 and 14 days.

EUROPEAN REMOVALS – Sea freight services are available to many European destinations; nevertheless, certain landlocked countries may be costly to service and transit times can be poor. In this event, we recommend our European road trailer service on an exclusive or part load basis, depending on the quantity of your goods, preferred delivery date and budget. Whatever the method selected, your goods will be fully export packed to withstand the rigours of transportation. Transit time by road is typically between 7 and 14 days.

Certain items cannot be accepted for storage or transportation under general conditions of carriage and terms of Standard Liability. For example: food, cash, bonds, jewellery, alcohol, fireworks or other explosives, flammable gases whether liquid or solid, poisons and toxins, corrosives, radioactive materials, ammunition or firearms, scuba tanks, gas cylinders, aerosol cans, butane lighters and other pressurised vessels or pornography of any description. It is also inadvisable to include perishables or liquids, which could leak in transit causing extensive damage. If you have any concerns please contact one of our sales consultants.

It’s never too early to make a start. Even though our packers are experts, it is still a good idea to start sorting out the essentials well in advance. Attics, cellars, garages and sheds all need to be cleared, appliances need disconnecting and fixtures and fittings dismantling, refrigerators and freezers require defrosting and outdoor equipment thorough cleaning. We will be pleased to send you a copy of our Worldwide Moving Guide with helpful tips on advance planning and other essential information for relocating overseas. Make sure you put aside important paperwork such as Passports and Air tickets.

At Eurogroup we spare no expense in applying the finest quality, new packing materials to protect against extremes of temperature or humidity, sub-standard roads or high seas to which your possessions may be subjected en route. So your possessions can travel around the world and still arrive in perfect condition.

• Books, pictures, mirrors, wine, computers, bicycles, golf clubs, etc are packed within suitable export cartons specifically designed for the items they contain.

• China, glass and ornaments are wrapped first in clean, new protective paper and placed into crockery cartons.

• Sheets, blankets, pillowcases are packed into linen cartons.

• Clothing that may suffer creasing in transit can be packed in upright wardrobe cartons.

• Mattresses, settees and armchairs are packed into specially cushioned bags.

• Carpets and rugs are rolled and wrapped in four-ply blankets.

• All furniture is carefully padded and wrapped in multi-ply paper blankets.

• Antique and designer furniture is further protected by corrugated card and sheet board.

• Silverware, brass and chrome are wrapped in acid-free tissue paper to prevent tarnishing.

• Crystal, glass and other select fragile items are protected with bubble wrap.

• Chandeliers, figurines and porcelain are cushioned and can be crated on request.

Many countries will require your presence to clear your goods through customs. You may therefore wish to store your household goods at our security-protected facilities prior to shipment, following which we will arrange delivery to coincide with your arrival at destination. Alternatively, we can arrange storage at destination if required.

Competitive terms are also available for long term UK storage for those items you may wish to leave at home. Our storage facilities are protected by 24-hour security. Facilities are also available for the storage of works of art and other high value items. You are welcome to pay a visit to inspect our facilities at any time.

Every precaution is taken to protect your possessions whilst they are in our care. Nevertheless, it is advisable to protect your belongings for a sum equivalent to replacement value at destination, including the shipping costs and import duty, that may otherwise be payable. Our Marine Transit Insurance covers loss or damage in transit from packing and collection and is valid until delivery to final residence or store, whichever is sooner.

If you wish to store your goods at origin or at destination, insurance may be extended to cover additional periods in store; please contact your move coordinator to arrange an extension. Our Insurance Proposal form and summary of cover will accompany your quotation. If you need assistance with the replacement values or completing the form, please contact us.

Please note that should you decline insurance, we will rely upon our terms and conditions, in the unforeseen event of loss or damage, however caused.

When your consignment arrives at the destination port or airport, our appointed representative will contact you to arrange customs and quarantine clearance, and a suitable date for delivery, unpacking and reinstatement of furniture and effects in your new home. Following unpacking, used materials and any debris will be removed from your home.

Eurogroup is a member of The British Association of Removers (BAR), which offers you the protection of the International Movers Mutual Insurance (IMMI) Advance Payment Guarantee Scheme. In the unlikely event of financial failure, the BAR will appoint another member to undertake the remainder of your contract at no additional expense to you. IMMI is the only authentic scheme of its kind in the UK offering total protection against insolvency. For further information please click on Guide to overseas moving.

BAR is also regulated by Office of Fair Trading (OFT).

Call us today on 0800 435 246

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