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Privacy

Privacy
Statement

This statement sets out how Eurogroup International Movers Ltd uses and protects any information that individuals, customers, partners and suppliers provide when utilising our website and when engaging our services.

It is Eurogroup International Movers Ltd intentions to be fully transparent about the data we collect from you, its needs and purpose.  Should we ask you to provide certain information when using our website or services you can be assured that it will only be used in accordance with this privacy statement.  We are fully committed to ensuring that your privacy is protected at all times.  All employees who are required to handle personal data have received awareness training, agreed to the terms of our Data Policy and have a firm understanding of their responsibilities to help ensure the Company maintains full compliancy.

What we collect

We require certain information from you to understand your needs and to provide you with our services.  To allow this we may collect or request the following information from you at any time:

• Your Name

• Contact Information Including Telephone, Email, Home Addresses

• Copy Of Personal Documents I.E. Passport, Visas Etc.

• Other Information Relevant To Customer Surveys

You should not provide us with the personal data of anyone else without their explicit permission.

If you do not wish to provide us with your personal data, we will try to provide services but warn that it may not be feasible for us to do so.

How else have we have obtained your personal data

We may have purchased your data from a direct marketing firm who collects personal data from individuals who have consented to third party marketing communications. If you did not consent to third party marketing communications, then they may have collected your data from publicly accessible sources. For example, information on a property in the public domain includes whether it is ‘for sale’ or ‘sold subject to contract’.

In either case, you have, by law, the right to object to direct marketing. If you want to exercise this right, and wish your details to be removed please contact us on marketing@the-eurgroup.com.

What we do with the information we gather

We limit the use of all personal data and store this information as necessary in order to:

• Perform a service that you have requested

• To enter into or to fulfil a contract

• To comply with a legal obligation

• On occasions send promotional emails about tariffs, special offers, trade services or other information which we think you may find interesting using the email address which you have provided (and that you have consented to)

To whom might we disclose your personal data?

We shall only disclose your personal data to third parties in circumstances that are necessary for performing a service that have been agreed with you.  Should a third party organisation be engaged to help us to fulfil our services then we will make your personal data available to them only as necessary and in a safe, controlled, secure method. If this involves transferring information to a country not recognised by the Information Commissioner’s Office as providing equivalent protection, additional safeguards will be used approved by UK or EU regulations.

In the event of an attack on our services, or other criminal activity, we may share information with the police or similar public body.

Security

We are committed to ensuring that your information is secure and will only retain personal information as long as necessary to provide you with a service.  Under certain circumstances however we will retain your personal data for longer periods as required by law i.e. such as accounting records which we are obliged to retain for 7 years.

In order to prevent unauthorised access or disclosure, we have put in to place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.  All personal data disclosed to third parties will be relayed in a protected format and any data stored locally and or in cloud systems are sufficiently protected by a hardware firewall.  Robust software solutions are in place and routinely scan for malware and viruses on the network.

Restricted access is given to all archived records and is effectively controlled by Management.  Records are destroyed securely and appropriately in line with our Company retention schedule.

In the event of a data breach at any time involving your personal data and which we deem to present a high risk, we will contact you immediately.

How we use cookies

A “cookie” is a small data text file that is placed in your browser and allows Eurogroup International Movers Ltd to recognise you each time you visit our site (customisation etc). It allows web applications to respond to you as an individual. Cookies themselves do not allow us to access to your PC or give information about you as an individual other than that data you have chosen to share with us.  Most web browsers automatically accept cookies and if you wish you can reset your browser to refuse any cookie or to alert you to when a cookie is being sent. If you refuse cookies however, this may prevent you from taking full advantage of our website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over the linked websites. Therefore, Eurogroup International Movers Ltd cannot be held responsible for the protection and privacy of any information which you provide whilst visiting such sites and the sites are not governed by this privacy statement. You should always exercise caution and look at the privacy statement applicable to the website in question. The links are provided for your convenience and to provide further information/items that we feel maybe of interest to you.  Under no circumstance do the links signify that we endorse the website(s) or that we are responsible for their content.

Controlling your personal information

You may choose to restrict or object to the collection and or use of your information.  If you have previously agreed to us using your information for services or marketing purposes, you may change your mind at any time by writing to or emailing us at marketing@the-eurogroup.com.

Eurogroup International Movers Ltd will not sell, distribute or lease individual personal information to third parties unless;

• We have your explicit permission to do so

• It is necessary for us to enter into or fulfil a contract

• That we are required by law to do so

How to contact us and exercise your rights

Under the new GDPR Data laws you have certain rights over your personal data and you may at any time ;

• Request details of personal information that we hold about you

• Ask us to correct any errors

• Object or restrict to processing

• Request us to delete personal information once we no longer need it

To contact us on these rights or in relation to anything else in this data privacy statement please email compliance@the-eurogroup.com.

If you feel you need to, you also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues at www.ico.org.uk.

Eurogroup International Movers Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

 

Policy implemented  16/05/2018

Next review date       16/05/2019

Get in touch with our customer services team